FREQUENTLY ASKED QUESTIONS
Have a question, issue, or feedback? We’re here to help. If you can’t find the answer you need below, contact us directly for assistance.
Many first-time customers ask, “Our ancestors didn’t take supplements. Why should I?” It’s true, our ancestors didn’t need supplements, but they also didn’t work stressful desk jobs or sit at home watching TV. In this day and age, supplementation just makes sense. We’re spending less time in the sun and more time inside office buildings. We’re eating more processed foods and fewer natural ones. We’re exercising on machines at the gym—when we have time—and not sleeping enough for a million different reasons. While our lifestyles have changed dramatically from those of our ancestors’, our bodies’ needs haven’t, so supplementing our diets with vitamins and minerals is key to a happier, healthier life.
A recent study by the New York State attorney general's office revealed that 4 out of 5 supplements on the shelves of popular retailers — like GNC, Target, Walgreens, and Walmart — contain NONE of the vitamins, herbs, or ingredients listed on the labels! Yep, most supplements on the market do more HARM than good.
At Redefined Vitamins®, we are driven by integrity and we’ve set out to redefine the impact a supplement company can have. Redefined Vitamins® offers pharmaceutical-grade, third-party tested products—the best of the best, guaranteed. Rather than filling our bottles with mystery ingredients and fillers to cut costs at your expense, Redefined Vitamins® invests in high-quality ingredients that provide the best possible benefit to your body and mind—that’s why you actually notice a change in how you feel! We are 100% committed to ensuring everything here at Redefined Vitamins is held to a higher standard than every other supplement on the market. No more anxiously staring at labels on the store shelves trying to sort the “good” from the “bad.”
Redefined Vitamins® is our premium line of pharmaceutical-grade supplements. It’s hard to keep track of what other manufacturers are doing and we can’t control what they put into their products, so while all of the supplements in the Redefined Vitamins store are pharmaceutical-grade, our Redefined Vitamins® line is always top of the line—the best of the best. You won’t find a brand more focused on quality, purity and potency. Redefined Vitamins® is top of the line for less pills, more nutrients, better results. You can trust Redefined Vitamins®! Explore the entire Redefined Vitamins® brand product offerings here.
Check out our Weight Loss Kit! The Weight Loss Kit includes our Top 3 supplements for boosted metabolism, energy, and easier weight loss! You can check it out and watch the video our founder Cassie recorded explaining how they will help you.
If you would like to reach Redefined Vitamins® customer service, you may contact us by sending an email to email@example.com.
We pride ourselves on our excellent customer service, so you can expect to hear from us within one (1) business day.
At Redefined Vitamins®, we want you to be 100% satisfied with your purchase! If you aren’t, let us know. You may return any eligible unopened item within 60 days of purchase. All products requiring refrigeration are non-refundable unless something is wrong with the product. Products must be returned at your expense unless there is something wrong with the product. Contact our customer service team to initiate the return process. For questions about returns, contact us at firstname.lastname@example.org. Your satisfaction is important to us!
Because we process your order very quickly, you’ll want to contact us immediately if you need to modify it once it’s submitted. We’ll do our best to accommodate your request if your order has not yet shipped.
We accept Visa, MasterCard, American Express, Discover, and PayPal. You do not need to have a PayPal account to order through our store. It may appear that you are required to have a PayPal account, but you do not! Select the link that says “Pay with a debit or credit card” instead of PayPal.
We take the security of both your privacy and your financial information very seriously. Ordering through our website is completely secure. We do not sell, trade, or give out any customer information to third parties except that which needs to be sent securely to our merchant credit card processing company and fulfillment companies to complete your order. The information we do send is sent in a secure manner using TLS/SSL connections with authenticated and validated certificates so that the information cannot be read by a third party during transport.
Yes, you will receive a sales order receipt immediately after placing your order, and another notification once your order has shipped. If you don’t receive an email, or if you need a printed receipt mailed to you, please let us know.
While you should always immediately receive a confirmation email from us providing your order information, you may also receive further emails from our respective fulfillment companies notifying you of more specific shipping information.
Sales tax is required only for shipments to Minnesota addresses, as we are a Minnesota-based company.
Backorders happen from time to time due to our high standards about only using top notch ingredients. We do our best to make note of this on the product page on our website so that you are aware before placing an order. In the rare case a product is backordered, we will contact you immediately to let you know of the anticipated date of shipment and provide alternative options when available. Please contact our customer service team at email@example.com if you have any questions regarding a backorder. In the rare case that an item is indicated as “Out of stock,” don’t hesitate to contact us for an estimated ship date.
Yes, you can reach us at 651-800-9282 via text or call. Simply contact us with your phone number and the best time to reach you, and we will give you a call back to take your order.
Shipping is FREE anywhere in the continental U.S. for all orders over $75! Please note, we ship orders Monday through Friday. Our shipping structure is as follows:
- $0 to $25 > $8.00 flat rate shipping
- $25.01 to $74.99 > $12 flat rate shipping
- $75 and over > free shipping
For non-continental U.S. orders, the following shipping fee structure applies:
- $0.00–$149.99 > $25.00 flat rate shipping
- $150 and over > free shipping
For international orders, due to the Covid-19 pandemic, we are currently required to ship via UPS Worldwide Expedited or UPS Worldwide Express. We are happy to provide a shipping quote prior to you placing your order. Please contact our customer support at firstname.lastname@example.org.
Our goal is to get products in your hands fast. Once you place your order, we will process it and get it out to you as soon as possible. We usually ship the same day your order was placed, or the next business day (M-F), except for extra-perishable items that might spoil if left on a delivery truck for extended periods of time. In cases like these, if you place an order for a perishable product on a Thursday or Friday, we would wait until Monday to send it. Your order will typically arrive within two to five (2-5) business days after it is placed. You will receive an e-mail notification after you place your order and again when your order has shipped.
All delivery timeline details are provided in business days, as we do not allow a weekend delivery option at this time.
It depends. Some products, such as probiotics, we can’t ship internationally due to a scanning procedure that kills the bacteria in the probiotic, rendering it useless. Please contact our customer support team and provide the specific products you would like to purchase and your mailing address. We will do our best to fulfill your order, and we’ll provide an estimated shipping cost specifically for you.
Special note: For international orders, due to the Covid-19 pandemic, we are currently required to ship via UPS Worldwide Expedited or UPS Worldwide Express. We are happy to provide a shipping quote prior to you placing your order. Please contact our customer support at email@example.com.
While we ship products all over the world, due to Spain's customs policies, we are unable to ship any product to an address located in Spain.
Next day, 2nd day, and 3rd day are available. Please note we ship orders Monday through Friday only. Contact our customer service team at firstname.lastname@example.org with further questions.
When the weather is warm, we ship temperature sensitive products with a cold pack as an extra precautionary step. This is merely to avoid prolonged exposure to excessive heat, so it’s completely normal for the cold pack to be warm by the time you open your shipment.
If you feel that you have received the wrong product, please contact customer service immediately at email@example.com. We work extremely hard to ensure that every order is filled as accurately as possible, but we’re human. If a mistake was made on our end, we vow to do our best to make it up to you!